We at Spark Educational Services Limited (“Spark”, “we” or “us”) are committed to protecting the privacy of our users.
We may collect personal information from you in the following ways:
In order to access some Spark offerings, you will be asked to create a user account which will require you to provide us with information that may include your name and email address and other personally identifiable information.
Certain Spark offerings enable you to provide information about yourself or others. Providing additional information beyond what is required at registration is up to you, but providing additional information may enable you to derive more benefit from Spark offerings.
We may collect information about you if you receive end-user support and you use that support, this information may include your name, email address or other personally identifiable information. We may also collect information about you if you contact us for email or other support.
At some Spark Web Sites, we ask you to provide information, such as your email address, name, employer name, home or work address, or telephone number. We may also collect demographic information, such as your postal code, gender, age, preferences, interests and favourites.
We may collect personal information from you such as your name, email address, telephone number and organization information when you sign up for webinars, product trials, newsletters, contests or other marketing initiatives through the Spark Web Sites.
If you choose to make a purchase or sign up for a paid subscription service or product offering, we may ask for additional information, such as your credit card information, billing address, shipping address.
Please note that the only card information that should be stored is the first four and/or last four digits of the credit card number.
When you subscribe to Spark Web Sites, we collect information such as your name, organization and email address. You can also populate your user profiles with information beyond that provided during registration such as photos or other personally identifiable information.
When you post information to one of our forums, blogs, message boards or groups, you share your profile information, including your name and other information that you choose to share, with other group members. When you post a comment on our forums, blogs, message boards or groups you may share information within your comment, along with the name you provide with the general public.
Like most Web sites, we use technologies, such as cookies and web beacons, to collect information about the pages you view, the links you click and other actions you take in using Spark offerings and Spark Web Sites.
What We Do with Your Information
When you provide information, that information may reside on our or our service providers’ systems. In addition to providing you the services or products that you have requested, we collect and use your information to operate and improve Spark offerings and Spark Web Sites. These uses include providing you with more effective customer service; making offerings easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving Spark offerings and technologies and Spark Web Sites; and displaying content and advertising that are customized to your interests and preferences.
Some Spark offerings are accompanied by interactive features such as chat rooms, forums, messaging and other ways to share, it is your choice whether to use the available functionality.
Information collected through Spark offerings and Spark Web Sites may be stored and processed by us, our affiliates or our service providers in Jamaica or elsewhere; the laws of the jurisdiction in which the information is stored and processed will apply to its storage and processing.
If you submit information through a Spark Web Site, personal information you submit may be used to provide the services or products that you requested, and may also be used for related activities. Related activities may include sharing your information to sales or marketing personnel who may contact you with further information that may be of interest to you.
When you receive newsletters or promotional emails from us, we may use web beacons, customized links or similar technologies to determine whether the email has been opened and which links you click in order to provide you more focused e-mail communications or other information.
We may use your information to communicate with you. We may send certain service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Some Spark offerings may send periodic member communications that are considered part of the service. We may also send you promotional information to inform you of other Spark offerings and promotions.
We may communicate with you through email or other means available through a Spark offering. We may send emails that help inform you about features of Spark offerings and we may also send you service messages related to the function of Spark offerings. We may send you messages with promotional information directly or on behalf of our partners.
If you sign up for webinars, product trials, newsletters, contests or other marketing initiatives through the Spark Web Sites, employees of Spark may contact you with information about Spark offerings and promotions that may be of interest to you.
We may share your information with third parties who are not our partners or service providers only in the following situations: We have your consent through an opt-in option provided to you; or We have a good faith belief that access, use, preservation or disclosure of your personal information is reasonably necessary to
(a) satisfy any applicable law, regulation, legal process or enforceable governmental request,
(c) detect, prevent, or otherwise address fraud, security or technical issues, or
(d) protect against harm to the rights, property or safety of One-One-One, our users or the public as required or permitted by law.
Except as part of the sale of all or substantially all of our assets and undertaking, we will not sell, trade, or rent your personal information to third parties who are not our partners or service providers unless we have your consent.
Spark offerings may enable you to share information with or send communications to other users or the general public. You may select the other users with whom you share or to whom you send this information. Once you share information with or send information to other users, however, those other users may share your information at their discretion. If you join a Spark community, forum, blogs or group other members of that Spark community can view your profile information once you provide it.
We offer users the ability to access or correct information we collect during registration or which they have provided in using Spark offerings. Users may correct this information at any time and as often as necessary by using the features provided within the applicable Spark offering. To access or correct personal information collected by us that is not available through a Spark offering, please contact us at the address listed below. We will respond within a reasonable timeframe of receiving your request or as otherwise required by law.
We may decline to provide you with access to, or to change, your personal information if (a) your request is not provided in writing, (b) your request does not provide us with sufficient detail to identify the personal information you seek to access or change, (c) we are unable to verify your identity to our satisfaction or (d) we deem, in our sole discretion, that it would be unreasonable in the circumstances to provide you with access to or to correct your personal information.
Please be aware that, as long as you have access to Spark offerings, you cannot opt out of receiving service messages from us. Also, if we send communications to you via the carrier service with which you have a mobile communications subscription or otherwise have access, you understand you will pay any service fees associated with your receipt of messages on your mobile device (including text messaging charges). You may opt out of receiving promotional information from us by following the unsubscribe procedures indicated in promotional information you receive.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to Spark employees, contractors and agents who have a need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, as well as civil action and criminal prosecution, if they fail to meet these obligations.
We do not guarantee that we will eliminate all risk of misuse of your personal information. There is no such thing as perfect security, and we cannot guarantee or warrant the security of any data (including personal information) that we receive and store on our or our service providers’ systems.
You are responsible for keeping any passwords secret to prevent unauthorized access to and use of any offerings to which you have access.
We have 128 bit encryption Standard for our website which makes the transaction more secure.
We do not knowingly collect any personal information from individuals under the age of 13 through Spark offerings or Spark Web Sites. The Spark Web Sites are general audience Web sites.